Privacy Policy

Katy Medical Complex Pharmacy · Operated by Leviant LLC

Effective date: September 29, 2026

This Privacy Policy explains how Katy Medical Complex Pharmacy, operated by Leviant LLC ("Katy Medical Complex Pharmacy," "we," "us," or "our"), collects, uses, and protects information when you visit our website, use our patient services, or take part in our text messaging (SMS) program.

1. Information we collect

  • Contact information: your name, mobile phone number, email address, and mailing address.
  • Identity information: date of birth and, when you choose to provide it, images of your identification documents uploaded through our secure link, used to verify your identity for pharmacy services.
  • Messaging information: your text message consent, the date and method of your opt-in, and your opt-out requests.
  • Technical information: basic device and usage data (such as browser type and pages visited) when you open links we send you or visit our website.

2. Health information

Prescription and health information you provide to the pharmacy is protected health information under the Health Insurance Portability and Accountability Act (HIPAA). We use and disclose it only as described in our Notice of Privacy Practices, which is available at the pharmacy counter or on request. Our text messages never include medication names or details about your health.

3. How we use your information

  • To provide pharmacy services and respond to your questions.
  • To send one-time verification codes when you sign in to your account.
  • To notify you when an order is ready for pickup.
  • To send secure links for uploading identification documents.
  • To follow up on your visit and, occasionally, invite you to leave a review.
  • To keep our services secure, prevent fraud, and comply with legal obligations.

4. Text messaging (SMS)

If you opt in to receive text messages from Katy Medical Complex Pharmacy, we use your mobile number only to send the messages described in our SMS Terms. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to stop receiving messages, or HELP for help.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all sharing described in this policy and will not be shared with any third parties.

5. How we share information

We do not sell your personal information. We share information only:

  • With service providers who help us operate our services (for example, our text message delivery and secure hosting providers), solely to provide those services to you and under confidentiality obligations. This does not include sharing SMS opt-in data or consent for any marketing purpose.
  • When required by law, regulation, court order, or to protect the rights, safety, and property of our patients, staff, or the public.
  • As permitted by HIPAA for protected health information, as described in our Notice of Privacy Practices.

6. Data security

We use administrative, technical, and physical safeguards, including encrypted connections and restricted access, to protect your information. No method of transmission or storage is completely secure, but we work to protect your information and review our safeguards regularly.

7. Data retention

We keep personal information only as long as needed for the purposes described in this policy or as required by pharmacy and healthcare record-keeping laws. Opt-out requests are kept on file so that we continue to honor them.

8. Your choices

  • Text messages: reply STOP to any message to opt out. You will receive one confirmation message and no further texts unless you opt in again.
  • Access and updates: you may ask to review or correct the contact information we hold about you by contacting us below.

9. Children's privacy

Our website and text messaging program are not directed to children under 13, and we do not knowingly collect personal information online from children under 13.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

11. Contact us

Katy Medical Complex Pharmacy
21700 Kingsland Blvd #105
Katy, TX 77450
Phone: (281) 829-6497
Text: (346) 680-2005
Fax: 281-829-3581

Operated by Leviant LLC
5900 Balcones Dr, Ste 100
Austin, TX 78731

See also our Terms & Conditions.